Archive for October, 2009

27
Oct
09

logistically speaking, engaging optimum assurance solutions – where could we be without jargon?

Roger White writes:

It is sad to admit this but, as a regular driver on the auto routes of Europe, I have become a bit of a truck-spotter.

Halfway through a boring 1000km drive there is a certain juvenile glee in suddenly crying out “There’s a big Willi” (Betz), or spotting one of thousands of Norberts (Dentresangle). Then there are all those Vos, de Rijk, Patinter, Waberer, Olano and, of course, in the UK, Eddie Stobarts to spot!

However, I have noticed even in the glamour-free world of trucking, meaningless corporate jargon has now become commonplace – any combination of “logistics” “solutions” “delivering” “optimum” “global” painted on the sides of every possible type of truck.

Remember that word game from the 90s? You picked random words from a long list to make up a new corporate buzz phrase. Well, it is now living on the tail gates of the world’s Logistics Solutions Providers.

I am not having a go at truckers, but lets be honest, what they do is move “stuff” from A to B. The rest of it, as one of my clients says, is marketing BS.

It is not just truckers. Once upon a time all accountancy firms delivered audit and accounting services and every one knew what they did. Post Enron, and in a rush to avoid their market place being restricted by new regulations, they all suddenly discovered the exciting world of Assurance – but what does it really mean?

Similarly, the IT marketplace has long been the home of technical jargon designed to confuse and baffle those who are not true insiders – usually the customer!

And in the HR field the buzz word “de jour” is Engagement.

Whatever industry or sector you are in there will be meaningless jargon attempting to illustrate differentiation and encapsulate your corporate ethos and culture.

As a marketing man I am not against tag lines. I admit one of my own clients is using the “solutions” word. And I love bold statements that do sum up a business personality – “Just Do It” as they say.

But what I do want is a return to proper use of language – just say what it does on the tin and get some meaning back into what we do and say.

Do I phone a haulier and ask for an “optimum logistics solution”? I doubt a Board has ever said “we need help with our assurance”. And no employee of mine has ever said “I need more engagement with you” – they have usually been a lot more blunt about things!

And that is my point. If you tell it as it is – this is what we do and this is how you, my client, benefit from working with us. I believe that you will have instant differentiation from most of the jargon-addicts you compete with.

Try speaking the same language as your customers and see how your relationship with them becomes warmer, closer and more profitable. Oh, and by the way, we are in Reputation Marketing – that’s exactly what we do for our clients, use marketing techniques to enhance or protect corporate reputation, so no jargon there, then?

Roger White is Managing Director of Pendry White

22
Oct
09

cricket broadcasting and commercial suicide

Whiteboard exists not only to promote our opinions but to give a platform to those with something fresh to say of interest to our readers.

You can find out why we are interested in the world of cricket at the end but, in the meantime, let Rob Eastaway, an independent consultant and author of several books including the bestselling ‘What is a googly?’, give you his insights on the business of cricket.

What were you doing in the summer of 2005? Whether or not you are a cricket fan, it’s almost certain that you spent at least part of that summer watching cricket. It was the summer England reclaimed The Ashes from Australia, and most of the country was hooked.

On the final Monday, offices stopped work, schools cancelled lessons and staff took sickies as everyone clambered to find a tv to watch the denouement at the Oval. Arguably it was cricket’s finest hour.

Cricket was on the brink of challenging football as the nation’s favourite sport. So what did cricket’s marketers do next? They pulled the plug, that’s what.

September 2005 is the last time that live cricket was broadcast into English homes.

Not a single ball of live cricket, not one, has been shown on terrestrial tv in the four years since, despite the fact that international cricket – particularly in its exciting new short form called Twenty20 – has stepped up massively in global appeal since then.

Instead, the England and Wales Cricket Board decided to sell live cricket, every single last delivery of it, to Sky. Now it is necessary to fork out upwards of £300 per year to watch live cricket. Not surprisingly, the vast majority of people don’t do this.

You might think this crass decision was commercial suicide. Surely the worst form of marketing is to hide your product at the back of the shelf so people don’t even know it’s there, and then price it so that it is unaffordable to the majority?

The ECB in their wisdom don’t think so. “Look at all the money we’re making”, they say. The minority who fork out their £300 bring in more revenue than the majority who used to get cricket for nothing. Those with a business head might say “well if cricket is making more profit than it was, then what is the problem?”.

Unfortunately, this Faustian pact has had nasty consequences that the ECB tries desperately to hide. Kids, the future market of the game, aren’t playing cricket in the parks any more (why should they? – most under 12s have never seen it!). The game is no longer the talking point in the typical household.

When England beat Australia to reclaim the Ashes this summer, less than two million watched the dramatic finale (on a Sunday) compared with nearer 10 million in 2005 (on a working Monday).

And if cricket is less popular, there are commercial organisations who will be particularly worried: the sponsors.

NPower spends millions each year sponsoring Test matches in this country. The commercial reason for this is simple – their exposure to millions of viewers. But now they are exposed to only a fraction of the audience they used to reach.

Sponsors like NPower have hinted that they are unlikely to continue their sponsorship at the current level. (Indeed, surely the sponsorship is now worth only a fifth as much as it was four years ago!)

Just as worrying is where all this cricket money is being spent. Most of it is channelled towards county cricket, a form of the game followed by a diminishing audience. Many county matches are watched by only a handful of people.

A lot of the money is meant to be nurturing the England team of the future, yet in truth it seems to be serving as a finishing school for South Africans who come to England aged 21 and spend four years qualifying to become ‘English’.

(When England tour South Africa this winter, it’s quite likely that four of our top six batsmen will be South African by birth. It’s hard to support your national team when they look like a bunch of mercenaries who used to fly a different flag).

An independent body is about to produce its report for the government on the future of cricket on terrestrial tv. They will argue that some cricket – probably The Ashes – should be a ‘crown jewel’, like The Olympics and the football World Cup, which has to be available free to everyone.

Sky will hate this report and is no doubt lobbying furiously behind the scenes. The ECB will hate it even more – because they are at risk of losing an easy revenue stream.

But only the short-sighted cannot see that for the long term commercial future of cricket, let alone its place as “the people’s game”, Test Cricket needs to come back onto terrestrial TV now.

These views are Rob Eastaway’s and not ours and no conclusions may be drawn on our advice to sponsors. Our interest is that we introduced one of our major clients to a three year sponsorship of the England Cricket Board and then managed it alongside other strategic marketing initiatives. This particular sponsorship proved a great success but Rob raises important questions about the short termism of sponsorship in the post-credit crunch era – questions equally important as those about short-termism in banking and politics.

19
Oct
09

have my card … but don’t try to use it!

During the build up to the re-launch of our sister company Communication First, a provider of creative solutions and marketing support to smaller SMEs and start ups, the marketing team spent a frustrating and tiring few hours going through hundreds of business cards to update the database.

Why frustrating and tiring? Well, having gone through this exercise, they began to wonder whether people really wanted to be contacted by potential customers. It is especially true for small companies and start ups. They really need to make an impact. Yet even the big boys make mistakes.

So, here are Communication First’s list of the top five things that people get wrong with their business cards

1              Non standard size cards – Some people think using a different size or shape card to the norm will make them stand out more. It does, but for all the wrong reasons! Yours will certainly be the first to get ditched if it doesn’t fit in standard card boxes, folders, someone’s pocket or any of the normal places that we generally choose to keep business cards.

2              Tiny type –  After trying to read some people’s cards, our team begin to doubt whether they actually wanted anyone to contact them. Have you ever tried reading your own card? Don’t let some local print shop tell you tiny type is the latest trend – it’s not and it does you no favours!  

3              No email address or website – You have just gone to all the trouble of handing over a business card with every conceivable telephone number on it but it has no email address on it and no website for anyone to find out more about you. Why? Both are critical in the modern world if you want to have a successful growing business. Pendry White is even busy putting on its Whiteboard and Twitter addresses as each of its business cards comes up for reprint.

4              Vague generic email addresses – Just as irritating as no email address is the almost meaningless info@, sales@, enquiries@ and the like – they are fine as a response mechanism on your website but come on guys … you have just given me a business card presumably so that I can contact you personally – so why hide behind something that tells me that I am going to get dumped in a general inbox that gets looked at once a week by an over-worked assistant?

5              Nothing to say what you do – This is one we hadn’t thought about too much ourselves. Just a simple one liner is very powerful as a reminder of who you are and what you do – this is particularly so if your company name doesn’t give a clue – “Kitchen Transformations” you can take a good guess at but “Jones & Jones” …?   Pendry White is ‘Reputation Marketing’ because that is what we do!

It is very easy to avoid any and all of these errors. Getting it right doesn’t need to cost you a lot of money but get it wrong and you are just wasting your earnings.

Obviously, Communication First thinks that it can help you avoid these pitfalls. Not only can it get your business cards right for you, but it can sometimes arrange special offers on complete stationery packs so that you are presenting a uniform, quality image to the world. 

It can also create a new company logo and a visual identity for the smaller company, design and produce new marketing materials (it will be doing this for Pendry White’s smaller more cost-conscious clients) or create a basic website that tells people what they need to know about you.

If you would like to know more about it and how it can help you, you can call us or cut out the middle man and go straight to gillkennedy@communicationfirst.co.uk – or check out the website at http://www.communicationfirst.co.uk/.




 

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©2009-2010 The Pendry White Partnership Limited. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Pendry White and Whiteboard with appropriate and specific direction to the original content.
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